Published on 28 September 2009

ALFA supports all aspects of the collections lifecycle and includes a delinquency identification and categorisation engine, embedded workflow, and the automation of common, traditionally manual tasks. The solution implemented at SG Equipment Finance included a remodelled collections process and comprehensive improvements to collections management operations, underpinned by integrated workflow automation and a custom-designed collections universe for reporting purposes.

Steve Symons, Operations Director at SG Equipment Finance UK, said: “ALFA’s collections functionality has allowed us to enforce our collections policy, through workflow control and automation of key tasks, such as collecting fees and raising letters. In doing so, ALFA is freeing our collectors to focus on more direct customer contact and I am confident that this will lead to improved recovery rates. ”

Andrew Denton, Sales and Marketing Director at CHP Consulting, said: "ALFA's easy integration with reporting packages means senior management have much greater visibility of the arrears situation, so credit rules and business strategy can be adapted based on real-time figures."

A CHP customer since 1997, SG Equipment Finance selected ALFA for its collections management project in early 2009 and the implementation was completed in August. Looking ahead, the use of workflow is expected to be expanded to control and standardise other key business processes, while business information reporting will enable a holistic view of operational efficiencies.