Customer & Contract Management
ALFA provides a user-friendly platform to enhance customer relations and administer agreements throughout the contract lifecycle, from inception to disposal.
ALFA’s intuitive interface facilitates rapid responses to customer queries and requests, leading to enhanced customer satisfaction levels and low data entry error counts.
Quick and fuzzy search capabilities let you find the right records even when you don’t have all the details to hand. Customisable Enquiry provides control over how information is displayed, allowing you to define role-specific views.
Because ALFA is a highly flexible contract management system, any aspect of a contract can be changed at any time with no need for rebooking. A complete audit history is maintained, detailing all changes and transactions performed across the system. In addition, ALFA records all correspondence and notes associated with every client, contract and asset.
ALFA’s comprehensive document production capabilities enable all business partner correspondence to be produced using your own templates. All documents produced by ALFA - such as letters, statements and invoices - are attached automatically to the customer or contract for future reference.
ALFA’s powerful workflow capabilities allow your processes to be mapped directly into the system and standardised across the business, leading to improved efficiency, governance and customer service. ALFA wizards enhance the workflow capability, providing additional automation, further simplifying tasks, and minimising user error.
Key Benefits
- Improved customer service.
Utilise ALFA's workflow engine to enforce consistent processes resulting in increased customer satisfaction. - Simplify key transactions.
Wizard style functionality streamlines standard tasks and provides enhanced automation. - Flexible contract management.
Change anything, at any point, during the agreement lifecycle. - Complete audit trail.
Comprehensive records of all transactions, client correspondence and user notes are maintained on the system.
The use of ALFA has greatly improved our customer service levels. For instance, customers now benefit from the fact that their deals are processed more quickly and accurately than ever before, with the dispatch of final documentation a much swifter procedure. The new ALFA functionality also allows the team to load up deals very early on in the process which, in turn, enables us to approve customer credit requests in less than half the usual time.